Shipping and Returns
1. Processing and delivery times
- Orders are prepared and shipped within 72 business hours after payment confirmation.
- In the case of a pre-order , the delivery time can be up to 15 working days , the time indicated on the product sheet.
- Delivery is handled by our logistics partners. Delivery times may vary depending on the destination address.
2. Delivery costs
Shipping costs are calculated automatically when ordering, based on the weight, volume and destination of the package.
3. Order tracking
Once your order has been shipped, a confirmation email containing a tracking number will be sent to you.
4. Returns and exchanges
- You have 14 calendar days from receipt of your order to exercise your right of withdrawal.
- Items must be returned intact, unworn, unwashed and stain-free , in their original packaging.
- Return costs are the responsibility of the customer, except in the event of an error on our part or a defective product.
5. Return procedure
To initiate a return:
- Contact us by email at magainecolombienne@gmail.com or via WhatsApp at 07 48 22 81 69 , indicating your order number.
- We will send you the return address and instructions.
- Once the product is received and checked, we will proceed with the refund or exchange according to your request.
6. Products not eligible for return
For hygiene and safety reasons, some products cannot be returned (e.g. underwear, worn jewelry, opened cosmetics).